Active Listening Tips Pdf
Active listening: The key of successful communication in hospital managers Vahid Kohpeima Jahromi , 1 Seyed Saeed Tabatabaee , 2 Zahra Esmaeili Abdar , 3 and Mahboobeh Rajabi 4 1 Social Determinants of Health Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran. Active listening is a communication technique used in counselling, training and conflict resolution, which requires the 2015 Reprint of 1957 Edition. BACKGROUND: Janice Light and Cathy Binger have provided a number of strategies for supporting AAC use in their excellent book, Building Communicative Competence. It centers on empathy, which requires our full attention to understand the whole message. 3 reasons why active listening is a must-have skill for your career - SEEK Career Advice. Your partner says one short paragraph, you repeat it word for word. Not only is it a skill that students can use both inside and outside the classroom, but there are many theatrical pieces that benefit from active listening: Improv works best when students listen and respond to each other, rather than trying to come up with something funny. Use this time to question the material that you’re learning. 1 A definition 4 2. It is not confined to the act of merely hearing something, but also making sense of what we hear. Active Listening Book in PDF Format Active listening is a straightforward technique that you can use to improve your communication skills. Resources for Teaching and Practicing Active Listening Skills. It is currently being used by law enforcement negotiators across the United States and beyond. The umbrella term active listening skills includes restating, summarizing,. KID SMART: Learning to Listen - lesson plan (fcs. 1 Academy(for(Faculty(Advancement—Boston(University(Department(of(Medicine(Session(on(Difficult(Conversations—November(24,(2014(Francine(Montemurro,(Boston. Hearing is a vastly underrated sense. Ford’s workbook, Chapter 8, Active Listening. Active listening creates the foundation to have a clear exchange and a shared understanding. pdf 330 from ECON 212 at Medgar Evers College, CUNY. Vary Your Tone of Voice on the Phone or Skype. When you are coaching it is important that you not only listen to your coachee but also your coachee knows you are really listening to them and knows that you are seeking to understand them. NOTETAKING is one way to enhance listening, and using a systematic approach to the taking and reviewing of your notes can add immeasurably to your understanding and remembering of the content of lectures. 'Hearing' is a passive response, whilst 'listening' is an active action. Active listening is the equivalent of what contact center agents do on the phone every day to help a customer return a product, ask a support question, understand a bill statement, or just plain-old offer up solutions to resolve their issues. You do not have to become adept at each of these skills to be a. Does the speaker meet your expectations in terms of the structure of the lecture? What does the speaker do most effectively?. Once you have chosen your learning setting, use the tips below to practice listening in English. Active listening is, however, a way of paying attention. In order to employ these listening skills successfully, negotiators first must understand the nature of crises. To develop your listening skills, plan to use the response type that you think you need to emphasize (e. Thus, by practicing your listening skills, you can help your friends and colleagues become more self-aware too. 4 Papa Bear’s porridge was too hot. In dental school, the people part of the equation was overlooked, and it takes a number of years in practice to realize its importance. It is an essential component of productive discussions because it allows for the respectful exchange of ideas. Always maintain eye contact with a person while they are speaking. Active listening involves listening attentively without interruption and then restating what was heard. ” Indeed, more and more leaders are recognizing how essential listening skills are today. listening skills in the workplace was important, not specifically for supervisors, but for all employees, and training on such would be beneficial to all. Active listening is the practice of completely focusing on listening with a series of techniques designed to keep your mind from drifting off. Our study skills guides for students will provide you everything you need in order to learn how to learn more effectively. You may not ask questions. , 1997; Nevins & Garber, 2006; Roeser & Downs, 2004; Stredler-Brown & Johnson, 2004). Refer to page 72 in the Participant Handbook (Dos and Don’ts of Active Listening). I agree that active listening is a huge part of social work practice. by Kim Olver. Using a few key techniques, you can dramatically increase how well you listen and how your listening skills are perceived by others so they feel heard. Your teacher can make sure that you hear but only you can be sure that you understand. The key to active listening is engaging with the material as you're learning it. It is important to have a practical listening framework to model to young children when actively learning. Since developing listening skills is such an important task, I wanted to gather more ways for us to practice listening through play. So how can you improve your listening skills in a foreign language? There are the usual methods, such as watching films without subtitles, listening to podcasts or songs, or watching the news in the language you’re learning. When students study for a test they commonly use a highlighter to focus on key ideas in a textbook. Active Listening: What Did You Hear? Facilitating the exercise 1. HAVE YOU EXPERIENCED REALLY NEEDING TO TALK with someone - needing them to listen, support, understand - and coming away feeling confused, angry, sad, disillusioned: in short, feeling worse than you. One of the. LISTENING SELF ASSESSMENT To help you start to be more aware of your listening habits, complete the following listening self-evaluation. " It is a specific form of communication that lets another person know that you are "with them," aware of what they are saying, accepting of their perspective, and appreciative of their situation. Provide feedback. 10 Tips to Become an Active Listener in Your Relationship by Sheri Stritof Sheri Stritof is the co-Author of The Everything Great Marriage Book and a veteran writer on marriages. Four Steps to Mastering Active Listening. As with any skill, listening takes practice, so keep these four things in mind as you listen to someone: Look the speaker in the eye ; Encourage the speaker with smiles, nods, and "uh-huhs". Instead, for example, we daydream, start formulating. Free financial management books. It is simply a way of approaching those problems which arise out of the usual day-to-day events of any job. • Listen to understand, not to argue. True, sustained, active listening is a great act of faith, and a great means of grace, both for ourselves and for others in the fellowship. Active Listening Worksheets - showing all 8 printables. And we always learn more when we listen than when we talk. As you’re reading through them – identify if any of the barriers apply to you. Think about the times you spend listening to others speak or listening to songs, news, lectures, YouTube, etc. COMMUNICATIONS SKILLS—ACTIVE LISTENING WORKSHEET. This is a quick fun activity with a little trick to see how many of the participants will actively listen and follow the one single instruction you will give them "Read all instructions first" and how many will rush and start doing each instruction one by one. Active listening involves listening attentively without interruption and then restating what was heard. Advanced Skills and Interventions in Therapeutic Counseling is written for advanced students and professionals. So based on the results of that quiz, what do you want to improve? Consider the many guidelines in this topic. Active Listening Skills Checklist Validation Examples: Affirmation Examples: Encouragement Examples: Paraphrasing Examples: Reflecting Examples: Emotional labeling Examples: Behavioral Health Training Partnership University of Wisconsin – Green Bay Page 1 of 1 Suicide and Risk Assessment October 2013. This is called "active listening," in which the listening portion of a conversation becomes as active as the speaking part in communicating a message, and not only helps the listener in understanding what the speaker is saying, but also can help the speaker in organizing his thoughts and clarify what he wants to communicate: e. In this post, I’m going to show you some mistakes most people make when learning English listening and how to improve your English listening effectively. Good listening included We hope those who labor under an illusion of superiority about their listening skills will see. spent actually 'listening'. It looks at how patients' recall of information can be improved, enhancing effective communication. Listening Comprehension Research: A Brief Review of the Past Thirty Years 《研究論文》 55 1940s, 1950s, and 1960s (Morley, 2001). Core Listening Skills – How to be a better listener. Use this self-assessment to think about how actively you listen and to identify areas for improvement. Chapter 6: Effective Listening Chapter Summary Listening is called a twenty-first century skill because it is essential in all arenas, including home, school, and work. Fortunately, listening skills can be learned. Active listening skills exercises? Why are they important, you might wonder. It sets the stage for the points below. The material in this chapter is based on the work of Alan Ivey (1978). IELTS Listening Tips TheIELTSCoach. and you have the special skills we need. listening skills in the workplace was important, not specifically for supervisors, but for all employees, and training on such would be beneficial to all. The doctor told her she’s pregnant, but she really doesn’t feel pregnant and isn’t nauseous or ravenously hungry like she thought she would be. As you’re reading through them – identify if any of the barriers apply to you. During the behavioral practice, circulate among the youth, giving positive feedback and encouragement as well as tips to improve their listening skills. Option 8: Practice Listening Skills Have students complete the Reflective Listening Skills Practice Worksheet (pdf). For the security officer and supervisor, an essential element in improving communication within the security force is to incorporate active listening into the daily management of. Recent research supports the focused teaching of. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. Communication Barriers 7. Nonverbal Communication in Business. Below you will find 13 different skills that help people be better active listeners. It involves listening for meaning, in a neutral and non-judgmental way. How does it affect my listening skills? How does it affect the listening skills of others? Active Listening Training Course - Lesson 5 Steps to Improve your Active Listening Learn to live in the moment Learn to like/love/gain respect Listening is also interpreting Active Listening Training Course - Lesson 6 Tips and Tricks to Manage a. Selective Listening Explained Selective listening is like a student with a highlighter. Advice on time management, links to free online tests, and much, much more. simple and engaging. In these moments, seven active listening skills can help turn a typical conversation into a coaching opportunity. 1 What is active listening? 4 2. One of the. Your teacher can make sure that you hear but only you can be sure that you understand. Active Listening Guidelines Because our listening speed is faster than the other person’s speaking speed, there is a lot of “dead” time in the communication process. Part 1 Directions: Use the following diagram to practice active listening. Active Listening: Link to Literacy WHAT: This strategy is designed to support students in being ‘active listeners’, filling their ‘non-obligatory turns’. Study Skills: Listening 11 The listening passages in Section 2 focus on exchanging factual information for practical purposes. There are also barriers that you can create yourself if you are not careful. Show that you're interested in what he/she is saying. Practice Active Listening. Learn the right listening techniques with over 25 top tips to help you achieve a high score. In combination, these 6 skills in the active listening skillset make up one of the keys in how to have a coaching conversation. Active Listening Activities After each instruction, students should be given adequate time to correctly process the information and identify the correct answer. In order to employ these listening skills successfully, negotiators first must understand the nature of crises. Record class activities on your cell phone. Referral Support Center THE ART OF ACTIVE LISTENING ctive. Active Listening: Small group activity “I like to listen. Nevertheless, effective listening is more than just skill; it is also a matter of attitude. ” --Ernest Hemingway Every semester I face a group of students who arrive to class eager with good intentions to learn. While in this state, you also are more capable of seeing around the other person's filters. Effective communication often involves listening skills that develop your ability to really absorb what. Active Listening Tips § Listen with purpose. Listening is a crucial part of customer service interactions and training. As they give their answers, pick a word or phrase that they use to explain their reasoning. The four levels of listening are Factual, Perceptive, Emotional, and Mixed. It centers on empathy, which requires our full attention to understand the whole message. Below, 10 members of Forbes Coaches Council shared ways to practice active listening so you won’t have to miss a word. So deciding to stop talking and start listening is an important first step. To encourage the other person to keep talking. Reflecting Skills 5. Thus, by practicing your listening skills, you can help your friends and colleagues become more self-aware too. Option 7: Active Listening Activity Use the Stop, Look and Listen worksheet (pdf). Part 1 Directions: Use the following diagram to practice active listening. View Active Listening Tips. The Discipline of Listening. 2 Course Objectives This course is designed to enhance the communication and interpersonal skills of local emergency managers, planners, and responders. ” --Ernest Hemingway Every semester I face a group of students who arrive to class eager with good intentions to learn. If you can’t repeat it word for word, try doing the exercise with a shorter sentence until you can repeat it word for word. Facilitator development workshop: Handbook for participants. In the hospital, mindful listening saves people’s lives. • Get ready to listen; focus your attention on the speaker. If timing is a problem, let the other person know you are interested and. Listening To hear accurately what is being said and to understand the intended meaning without judging. 1 • Hearing Everything. Active listening is a simple technique which, when used in conjunction with effective questioning will help you, and those that you deal with become even more effective at reaching clearer understanding, thereby increasing. Listening Skills eBook Available For Download Many people feel they’ve mastered the necessary skills to be a good listener. To begin being an active listener we must first understand the four rules of active listening. In organizing conversation the general rule of thumb is that the organizer should be. An individual's ability to perceive sounds, by receiving vibrations through ears, is called the hearing. Their results showed that the consistent use of cooperative-listening exercises proved to be more effective in developing -demonstration or occasional group work. Active Listening A communication technique that a listener uses to show the speaker that they are paying attention and understand the message that is being relayed. 3 Becoming an Active Listener 48 /LVWHQLQJLQ'LI¿FXOW6LWXDWLRQV 6. In both cases, verbal expression was a signiﬁcant mediator as well. Listening effectively is something that can be learned, teach your staff to do the following and in time effectively listening would be a part of them: Always Put the Speaker at Ease – People are they are more likely to give more detailed descriptions or narrations in a relaxed state. Restate what has been said helps the speaker know that you understand. Through this research, characteristics of listening should be recognized and correlated with behaviors leaders seek to imitate. Teacher says: “I want you to think about a favourite activity or hobby. If you cannot hear differences, then you. To master the art of listening you need to halt any good thoughts that come to mind and let the person say everything they need to say. BARRIERS TO LISTENING This handout talks through a number of different barriers to listening. Chapter 6: Effective Listening Chapter Summary Listening is called a twenty-first century skill because it is essential in all arenas, including home, school, and work. Active Listening Skills The Heart of Empathic Understanding Reflecting Purpose To show that you understand how the person feels. You try to communicate that there is rapport between you and the other. Students self-assess their skills and strategies in listening. Option 7: Active Listening Activity Use the Stop, Look and Listen worksheet (pdf). When we use active listening skills, we can fully understand what someone is trying to tell us because that conversation continues until all parties can reiterate what the other is trying to say. 3 Becoming an Active Listener 48 /LVWHQLQJLQ'LI¿FXOW6LWXDWLRQV 6. to learn the skill of active listening. 3 reasons why active listening is a must-have skill for your career - SEEK Career Advice. Poor listeners dismiss most lectures as dull and irrelevant. , advising). Keep the other persons in view so you can observe their reactions, but generally maintain eye contact with the speaker. The key to active listening is engaging with the material as you're learning it. ” Indeed, more and more leaders are recognizing how essential listening skills are today. Use “open ended” questions. Skills Check Actions Paying Attention Active listeners intentionally give their undivided attention to. Listening/Speaking Curriculum – Updated 5/2019 Listening/Speaking 10 Listening/Speaking 10 Goal: Speaking: Expose students to university classroom behaviors and daily interactions, including introductions, asking and answering questions about personal details, and interacting in basic conversation. LLIISSTTEENNIINNGG SSKKIILLLLSS Active Listening: This is the process of restating or paraphrasing what you have just heard without interpretation. Wait until it's your turn to have the floor. EFFECTIVE LISTENING SKILLS Presented by Ashley Pyles Chandra Donohue Ed Gunzelmann Content information by: Irene Elizarraraz & Tamara Gatewood, John J. Most of us, to do our jobs right, should be doing more listening than speaking, reading, or writing, yet they receive almost no formal education in listening. roll playing. Key Terms. Active listening is a conscious effort that demands empathy, effort, attention, and lots of practice Becoming an effective communicator is a dynamic process and lifetime pursuit. there will be three roles in. They may hear extraneous sounds in the room. 3 Active Listening 48 5. See the March, 2010 Tip of the Month, ‘Active Listening’ at www. option - try this awareness practice before doing this learning exercise. Use this self-assessment to think about how actively you listen and to identify areas for improvement. Active listening – To do active listening, we must overcome some of our tendencies and habits that interfere with good listening. , determined that listening is the communication task that our customer representatives spend almost 50 percent of their time doing. Use this checklist to become a skilled active listener. Complete the role of Topicsmaster as described in the “Active Listening” project. Guffey's Listening Quiz. Listening is the first of the 3 skills used to support effective conflict resolution and they can be seen to occur in a continuous cycle where listening is followed by a summary (without opinions or re-interpretations) and questioning (without advice or suggestions), followed by more listening. Some skill points for communicating include the following: • Active listening: Be genuinely interested in other people's thoughts and. Ten Critical De-Escalation Skills. 3 Use your other person centred practice skills 9 2. See the March, 2010 Tip of the Month, ‘Active Listening’ at www. Another simple way to incorporate speaking and listening instruction in your classroom is through easy-to-implement adjustments to the learning environment. Let go of your own personal agenda. The [email protected] Social Work Toolbox: 10 Skills Every Social Worker Needs. We're going to be talking about how to listen better and more effectively, because it's a skill you use every day. 1) minimal encourages (verbal and non-verbal) 2) questions, reflections, summarization 3) skills of self-expression: "1-2-3 pattern" 4) practice session on effective confrontation 1. Social Skills For Adults Social skills training for adults. 2 Goldilocks knocked on the door before entering the house. Active listener engages in psychological change whereas passive listener hides or denies any sort of thoughts avoiding debates or giving selections. active listening is hard work and needs 100% of your concentration); o Don’t finish their sentences or fill in the blanks – no matter how tempting! • Notice non-verbal communication ie, body language, tone and pitch of the voice – listen for feelings and emotions 3 as much as facts and words. Respond appropriately. Here are the "Top ten ways to listen to a lecture. This game is fun for all ages. Decide to listen. Active listening is the practice of completely focusing on listening with a series of techniques designed to keep your mind from drifting off. These are just some key points of active listening. communication is the vital when working with any children and young people and listening skills are probably the most important skill in social care. The importance of Active Listening Listening is one of the most important skills you can have. The toolkit contains a wealth of resources to make teaching speaking and listening explicit, relevant and engaging for learners. Popcorn Storytelling. 10 Techniques for effecTive LisTening 1. If you like the voice, the intonation and the rhythm of the language will penetrate your mind better. You Don’t Know What They Mean. Active Listening - Free eBook in PDF Format. Tone of voice adds a lot to the message you are conveying—excitement, surprise, disappointment. Improve Your Active Listening Skills With These 13 Strategies. Active listening is the key to effective communication and communication is the key to success. Silent listening is an activity that can help to overcome this unproductive habit. Active Listening Guidelines Because our listening speed is faster than the other person’s speaking speed, there is a lot of “dead” time in the communication process. Worksheets are Work active listening techniques, Work for active listening, Officeoftheombuds, Communications. Avoidance – The practice of non-engagement. As a student, your main goal is comprehension, and this involves listening actively. Janusik, 2007; Witkin, 1990). Part 1 Directions: Use the following diagram to practice active listening. Active listening is an ability that can be achieved with practice and patience. Summarize the important messages so that you and. Option 9: Video To illustrate listening roadblocks show the clips from the movie, You've Got Mail and have students answer the You've Got Mail. Chapter 6: Effective Listening Chapter Summary Listening is called a twenty-first century skill because it is essential in all arenas, including home, school, and work. Active Listening in Mediation 1 www. Restate what has been said helps the speaker know that you understand. At appropriate times over the ensuing several weeks, encourage students to use this strategy. It is a skill we would all do better having learned, practiced. onestopenglish. Good conversational skills are an asset, and a person with these skills are more likely to achieve professional success. The Institute of Medicine (IOM) Report on Health Professions and Training underscores the importance of communication training for clinicians and members of the health care team. The average person spends between 45 and 70 percent of the day listening to others. Tone of voice adds a lot to the message you are conveying—excitement, surprise, disappointment. Ask yourself “What worthwhile idea is being Keys To Effective Communication. What are some examples? How can you improve your active listening skillset?. Some of the worksheets displayed are Work active listening techniques, Work for active listening, Officeoftheombuds, Communications skillsactive listening work, Teacher resource active listening, Lesson 2 social skill active listening, X lesson 13 listen actively, Active listening and engagement. About This Quiz & Worksheet. The basic concept is repeating back to the speaker what you. Now that you have an understanding of what the three basic listening models are, it is time to learn about the three most important basic listening skills. They are simple yet powerful ways to facilitate conversation and help others feel. Check out these listening games from around the web. Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker. Activity 2: Overview of Social Skill: P-2-4 Active Listening Today we will talk about a skill that is often taken for granted, active. 1 What is active listening? 4 2. Active listening is a conscious effort that demands empathy, effort, attention, and lots of practice Becoming an effective communicator is a dynamic process and lifetime pursuit. BACKGROUND: Janice Light and Cathy Binger have provided a number of strategies for supporting AAC use in their excellent book, Building Communicative Competence. § Be an active listener. Restate what has been said helps the speaker know that you understand. Active listening is an ability that can be achieved with practice and patience. Effective listening requires that communication is heard completely and effectively interpreted into meaningful messages. Life skills education is designed to facilitate the practice and reinforcement of psychosocial skills. To improve students’ listening skills, we need to be able to gather data on their performance, target specific areas of need, and then provide personalized instruction and targeted practice. • They hold judgment. It is a skill we would all do better having learned, practiced. Model listening skills yourself by using non-verbal, active listening, and neutrality techniques when describing the activities, answering young people's questions, etc. Centeredness is a prerequisite to truly open listening. Answer each question thoughtfully and after you have answered all the questions turn to page 3 to score your self assessment. Introduce informal presentation skills. Your partner says one short paragraph, you repeat it word for word. Bingo! Worksheet A fun activity that tests listening and numbers vocabulary. 5 Ways To Improve Your Listening Skills Listening skills are essential to leadership that's responsive, attentive and empathetic. 1 1 person, 1 community @ 1 time 9 2. Surprisingly, relatively few working professionals have ever had any formal. mp3 download 2. They monitor their understanding, and when they lose the meaning of what they are reading, they often. Journal of University Teaching & Learning Practice Volume 12 Issue 4TL Forum 2015: Teaching and learning uncapped Article 2 2015 Can we teach effective listening? An exploratory. (University of Maine). The difference between the sense of hearing and the skill of listening is attention. • To improve email etiquette and learn the do's and don't's of. 2) Action symbol (Resources: Step 3, page 136). Indeed, employers rank listening as the most important skill on the job, and listening is important in our friendships and other personal relationships. 1) A selection of action pictures (use your own pictures or the selection on pages 140-141, Resources: Step 3). Effective listening skills are part of any good professional effective communication training, and everyone can take a moment to practice this O-N-E listening technique. The listener only speaks to find out if a statement (or two or twenty) has been correctly heard and understood. Test - How Well Do You Listen Now? Before you read more about how to improve your listening skills, you might get an impression of how well you listen now. I believe that active listening is the most important act that a physician can do. 6 Goldilocks ate all of the porridge in one bowl. Active listening is aptly described by the Chinese picture symbol for "listen. Listening/Speaking Curriculum – Updated 5/2019 Listening/Speaking 10 Listening/Speaking 10 Goal: Speaking: Expose students to university classroom behaviors and daily interactions, including introductions, asking and answering questions about personal details, and interacting in basic conversation. Finally, be aware of the barriers that will block you from being an active listener. As I see it, there are 3 key things to know about active listening:. Active listening involves listening attentively without interruption and then restating what was heard. Talking to someone while they scan the room, study a computer screen, or gaze. Test Your Skills 6. Good communication depends on you carefully listening to another person. ACTIVE LISTENING: Active listening is the ability to let your partner know you understand them by restating their message. The four types of active listening are paraphrasing, reflecting feelings, reflecting meaning and summative reflection. Building Active Listening Skills. To develop your listening skills, plan to use the response type that you think you need to emphasize (e. Communication skills Active listening Irina Dragnea HR & Quality Manager Lotus Medica 20. 2 Goldilocks knocked on the door before entering the house. Click To Tweet. We all spend much of our time hearing other people speak, but not necessarily listening to what they are really saying. This report is the first in a series of reports. Active listening is a communication technique used in counselling, training and conflict resolution, which requires the 2015 Reprint of 1957 Edition. Other important. However, many students have not developed active listening skills. Diogenes Laertius was right when he realized, "We have two ears and only one tongue, in order that we may hear more and speak less. Two closely related sets of listening skills exist: active and effective. Here are several fun ways to work on listening with kids - these can work for home or for school. See if you can identify the listening techniques that Janice uses to discover Alicia's needs. In the feedback step, the listener summarizes or paraphrases the speaker's literal and implied message. Refer to page 72 in the Participant Handbook (Dos and Don’ts of Active Listening). Active listening. communication skills • To build active listening skills that improve lines of communication with others. The material in this chapter is based on the work of Alan Ivey (1978). Clinical evidence and research suggest that it is an effective way to induce behavioral changes in others. His height was 5'6. In our day to day life, listening plays a key role. Active listening entails showing understanding by tuning into client's viewpoint and reflecting, with your body and voice messages, on the feelings of the client. 3 Unconditional Positive Regard 9 3. But is there anything more active and more effective you could be doing? Check out the tips below to find out!. Building Active Listening Skills. As we work to develop a measure. • Be comfortable with silence. among the four active music-making pedagogies and their relationship to music listening as instruction, with an emphasis on Orff-Schulwerk and its connections to other active music-making pedagogies. Here are a few from Greg Brown, a top sales performer turned sales manager: If you feel yourself tuning out in the middle of a conversation or thinking about your next question or statement, do something to get out of your own head. Active Listening and Reflective Responses One of the basic building blocks of communication--and one of the most difficult skills to learn and practice--is effective listening. Dennis can’t play golf very well. Objectives: Learn how communication occurs and the roles of listening, feedback, and perception in the communication process. Lessons in Good Listening. The problem with listening instruction is that it is commonly thought to be boring and passive; students simply sit and listen.